I removed his name and let him know that his was not the first such request I've received over the past couple years. He replied this morning and had this to say:
Thanks, Chris, for your help and efficiency, and for sharing that others have made similar requests. It made me feel less out of it! I really enjoyed White Crow and appreciated the opportunities you created, and nothing can take that away.
There is a certain amount of satisfaction in knowing that we created opportunity, and I will try to continue to do so in the future.